Frequently Asked Questions

Simply browse our collection, select the gift that inspires you, and add it to your cart. Follow the easy checkout steps to make your purchase. If you need help, our friendly team is always here for you.

We accept HKD payment via FPS only.

You may modify or cancel your order within 2 hours of placing it. Please contact us right away at kipi@kipidodo.com or via WhatsApp so we can assist you.

Absolutely! You can arrange deliveries up to 3 months in advance. Just let us know your preferred delivery date during the design phase—we’ll take care of the rest.

Delivery time depends on design complexity and availability, but typically your custom creation will be ready within 7-14 days after design confirmation. We’ll keep you updated throughout the process.

We deliver to all areas of Hong Kong Island, Kowloon, and the New Territories. Deliveries to outlying islands may incur extra fees and be subject to certain limitations.

Delivery is free during our promotional discount periods.

No, currenly we only support local delivery within Hong Kong.

Each KipiGift figure is lovingly handcrafted to capture your unique story. From photo selection to 3D modeling and hand-painting, we ensure your gift is sincere, one-of-a-kind, and truly special.

Every KipiGift creation is unique, and some adjustments to pose, color, or detail may be needed to ensure the best result. We’ll always confirm the draft 3D model with you before final production.

With proper care, the soap flower and the 3d print figure [ PLA+ material with protetive layer ] can last for around 2-5 years or more. Please store the product probably, avoid direct sunlight, high temperature, high humidity. Avoid contact with chemicals.

As each creation is made just for you, refunds are not typically offered. However, if your item arrives damaged or there’s a problem with your order, contact us within 24 hours — we’re committed to making it right.

If no one is available, the local courier will call the recipient. If still unreachable, the local courier will arrange a second delivery at no extra cost. Additional attempts may require a fee.

If your order is delayed due to our error, we’ll offer a full refund or store credit. If the delay is due to third-party factors (e.g., local courier, recipient unavailability), we can’t guarantee a refund but will work to resolve any issues.

We work closely with you to create a model you’ll love. If you’re dissatisfied with the draft, we’ll do our best to revise it. If you still wish to cancel after receiving a draft, we’ll issue a refund minus a 10% admin fee. As the design is tailor made for you, once production begins, refunds aren’t possible.

Your photos and personal data are used only for your custom order—never for any other purpose. All files are securely handled and deleted once your order is complete.

We are committed to the minimal data principle: only essential information is collected and safely stored, ensuring your privacy at every step.